These Terms and Conditions govern your access to and use of the silksilhouette.com website, together with the products and services made available through the site. By visiting our website, creating an account, or submitting an order, you acknowledge that you have read, understood, and agreed to these terms.
I. Acceptable Website Use
When accessing or using silksilhouette.com, you are expected to comply with all applicable laws and regulations. The website must not be used for fraudulent, unlawful, abusive, or otherwise unauthorized activities. We may limit, suspend, or terminate access where there is a reasonable basis to believe that these Terms and Conditions have been violated.
II. Product Details and Presentation
We make reasonable efforts to provide clear and accurate product descriptions, including information relating to available colors, sizing, materials, designs, and other product characteristics. However, the appearance of an item may vary slightly from the images shown online due to screen settings, lighting, photography conditions, or differences between individual production batches.
III. Orders and Acceptance
Submitting an order through silksilhouette.com represents your request to purchase the selected products. After payment information has been successfully processed, we will provide an order confirmation.
A purchase agreement is considered established when an order confirmation has been issued, subject to any applicable cancellation, return, or refund provisions described in our policies.
IV. Purchase and Billing Conditions
All purchases made through silksilhouette.com are intended as single, one-time transactions:
Customers are charged once for the products included in the submitted order.
We do not automatically enroll customers in recurring subscriptions or membership billing through a standard product purchase.
No recurring payment will be initiated after an order has been successfully paid.
The applicable product prices, shipping costs, taxes, and other charges, where applicable, will be shown during checkout before the order is completed.
V. Payment Processing and Security
Payments placed through silksilhouette.com are processed using third-party payment service providers that apply appropriate security measures to payment transactions.
We do not directly retain complete credit card numbers or full sensitive payment credentials. Payment-related information may be handled by the applicable payment provider in accordance with its own privacy and security practices.
VI. Order Fulfillment and Delivery
Orders are generally prepared for fulfillment after successful payment confirmation. Shipping arrangements, estimated transit periods, and available delivery methods may vary depending on the destination and selected logistics service.
Customers should review the shipping information provided during checkout and in the order confirmation, as delivery estimates may be affected by circumstances outside our direct control.
VII. Returns, Exchanges, and Refunds
Eligible customers may request a return, exchange, or other applicable after-sales solution within the period specified in our relevant policies. Unless otherwise stated, returned products should remain unused, in their original condition, and accompanied by applicable packaging or accessories.
Additional eligibility requirements and procedures are set out in our Return and Exchange Policy, which should be reviewed before submitting a request.
VIII. Copyright and Intellectual Property
Materials available on silksilhouette.com, including written content, photographs, graphics, page layouts, visual elements, logos, and other website materials, are owned by us or used under applicable authorization or licensing arrangements.
Except where permitted by law or with prior authorization, such materials may not be reproduced, distributed, modified, republished, or commercially exploited without appropriate permission.
IX. Liability Restrictions
To the maximum extent permitted under applicable law, silksilhouette.com will not be responsible for indirect, incidental, special, or consequential losses resulting from the use of, or inability to use, the website or products, except where such liability cannot lawfully be excluded or limited.
Nothing in these terms is intended to remove or restrict any rights or protections that cannot legally be excluded.
X. Changes to These Terms
We may revise these Terms and Conditions when necessary to reflect changes to our website, services, business practices, or applicable legal requirements. Any revised version will be made available through silksilhouette.com and will take effect as stated in the updated terms.
Where permitted by law, your continued access to or use of the website after an update has been published will indicate your acceptance of the revised provisions.
