This Refund and Return Policy sets out the conditions and procedures applicable to purchases made through silksilhouette.com. By completing an order, you confirm that you have reviewed and accepted the return, exchange, and refund conditions described below.

I. Return Eligibility Period
Customers may submit a return or refund request within 30 days from the date the order is delivered.
The request must be submitted within this 30-day period. Requests received after the applicable return window has expired may not be eligible for return, exchange, or refund.

II. Requirements for Returned Items
For a return request to be considered, the product should generally satisfy all of the following requirements:
The item must be unworn, unwashed, and unused.
Original packaging, product tags, and included accessories should be retained where applicable.
The product must not show signs of customer-caused damage, alteration, or excessive handling.
Customers must provide valid order details or other reasonable proof of purchase.
If the returned product does not meet the applicable requirements, the requested refund or exchange may be reduced, declined, or otherwise affected.

III. Exchanges
silksilhouette.com may provide an exchange for an eligible product when the requested replacement is available.
Exchanges are generally limited to another size of the same product or a replacement product of equivalent value.
Exchange requests must also be submitted within the 30-day eligibility period.
If the requested replacement is unavailable, an applicable refund may be offered instead.
Replacement merchandise will normally be dispatched after the original item has been received, inspected, and approved for exchange.

IV. Return and Refund Procedure
To begin a return or exchange, please follow these steps:
1. Contact the customer service team of silksilhouette.com with your order information and reason for the request.
2. Wait for return instructions and authorization before sending the product back.
3. Package and ship the eligible item according to the instructions provided by our customer service team.
4. Once received, the returned merchandise will be inspected to confirm that it satisfies the applicable return requirements.
5. After approval, the requested refund or exchange will be processed.

V. Refund Timeframe
Once a returned item has been inspected and approved, the applicable refund will generally be initiated within 3–5 business days.
The time required for the refunded amount to become visible in the customer’s account may vary depending on the bank, card issuer, or payment service provider.
Approved refunds will normally be sent back through the original payment method used for the purchase.

VI. Return Shipping Responsibility
When a return is required because of a confirmed product quality issue attributable to the order, silksilhouette.com will cover the applicable return shipping cost in accordance with the approved return instructions.
For returns requested for personal preferences or customer-related reasons, such as selecting an unsuitable size, the customer is generally responsible for the return shipping expense.

VII. Authorized Return Address
Returned merchandise must not be shipped without prior authorization. After your return request has been reviewed, please use the return instructions and address supplied by our customer service team.
The currently designated return address is:
Room 6, 5th Floor, Building 10, No. 697 Hanyang Avenue (Wangjiawan Central Residential Area), Hanyang District, Wuhan City, Hubei Province (-480)
Please do not send a return package to an alternative address without receiving confirmation from silksilhouette.com.

VIII. Items That Do Not Qualify for Return or Exchange
A return or exchange request may be declined in circumstances including, but not limited to:
Requests submitted after the 30-day return period.
Products that have been worn, washed, used, altered, or damaged after delivery.
Items that are missing original packaging, tags, accessories, or other included components where these are required for eligibility.
Products sent back without obtaining the required return authorization or following the provided return instructions.

IX. Additional Return Conditions
Each return or exchange request will be reviewed according to the condition of the merchandise, the order information, and the applicable requirements of this policy.
silksilhouette.com reserves the right to determine whether a return, exchange, or refund request satisfies the stated eli